Privacy Policy

This Privacy Policy explains how BLKBOXCUSTOM handles information collected through the Site, customer accounts, checkout, custom requests, digital downloads, newsletters, and related communications.

Information We Collect

Depending on how you use the Site, we may collect your name, email address, account information, order and transaction details, shipping information, custom-project instructions, uploaded files, coupon or loyalty activity, support communications, and technical information such as browser/device data, IP-derived information, pages viewed, and analytics events.

Payments

Payment processing may be handled by third-party payment providers such as PayPal. BLKBOXCUSTOM may receive transaction identifiers, payment status, payer details needed for fulfillment, and related transaction information.

Analytics and Cookies

The Site may use cookies, browser storage, and analytics technologies, including Google Analytics, to understand product views, cart activity, checkout activity, purchases, quote interactions, site performance, and traffic.

How We Use Information

• process and fulfill orders and downloads;
• create and manage customer accounts;
• prepare and administer custom quotes;
• send transactional, security, fulfillment, and support messages;
• operate loyalty, coupon, and customer-service features;
• prevent fraud and protect the Site;
• measure and improve products, marketing, and Site performance; and
• send marketing email when you have subscribed or opted in.

Marketing Email

Marketing email is separate from transactional email. You can unsubscribe using the link in a newsletter. Unsubscribing does not prevent necessary order, payment, shipping, download, account-security, or service communications.

Sharing

We may share information with service providers when reasonably necessary to operate the business, including hosting, email delivery, analytics, payment, storage, shipping, fraud-prevention, and professional-service providers.

Retention and Security

Information may be retained for as long as reasonably needed for orders, customer service, accounting, tax, fraud prevention, legal compliance, dispute handling, licensing records, and legitimate business operations. No internet or storage system can be guaranteed completely secure.

Your Choices

You may update available account information through your profile, unsubscribe from marketing email, or submit a privacy request through the Site’s available contact methods. Some records may need to be retained for legal, accounting, fraud-prevention, or transaction purposes.

Children

The Site is intended for customers able to enter into purchases and is not designed to knowingly collect personal information directly from young children.

Changes

We may update this policy as Site features and service providers change.