Returns, Refunds & Cancellations

Standard Non-Custom Physical Products

Unless a product listing states otherwise, requests to return an eligible, non-custom physical product should be made within 14 days after delivery. The item must be unused, unaltered, and returned in substantially original condition. Original shipping charges are generally not refundable, and return shipping may be the customer’s responsibility unless the item arrived defective, damaged, or materially different from what was ordered.

Custom, Personalized and Made-to-Order Products

Because these products are produced for a specific customer, they are generally not returnable for buyer’s remorse after production begins. Contact us promptly if there is a manufacturing defect, shipping damage, or we made the item materially different from approved specifications. We may repair, remake, replace, or refund as appropriate.

Digital Downloads

Digital products are generally non-returnable once download access has been delivered or used. If a file is corrupt, materially incomplete, or not the file purchased, contact us so we can correct access, replace the file, or provide another appropriate remedy.

Cancellations

Contact us as soon as possible. An order that has not entered production or fulfillment may be cancelable. Custom or made-to-order work may become non-cancelable once design or production work begins. Applicable statutory cancellation or refund rights remain unaffected.

Wrong Address / Refused or Unclaimed Packages

Customers are responsible for providing an accurate delivery address. Additional shipping charges caused by an incorrect customer-provided address, refusal, or failure to claim a package may be charged before reshipment, except where prohibited by law or where BLKBOXCUSTOM caused the problem.

Requesting Help

Use the Site’s available contact method or reply to your order email with the order number, a description of the issue, and photographs when relevant.