Shipping & Delivery Policy

Production vs. Shipping

Many BLKBOXCUSTOM products are made after the order is placed. Production time is the time needed to make or prepare the item; carrier transit time begins after the package is handed to the carrier. Product pages, checkout, quotes, or order communications may provide more specific estimates.

Shipping Time Representations

When we state or imply a shipment time, we intend to maintain a reasonable basis for that estimate. If no shipment time is stated, applicable federal rules may require shipment within 30 days for covered merchandise orders. If we cannot ship within the applicable time, we will provide the delay/cancellation options required by law.

Event Presales & Pickup

Some physical products are offered as event presales for pickup at a BLKBOXCUSTOM vendor event. When a product is marked Event Pickup, that item is not shipped. The product page and order confirmation identify the event name, pickup date/time, location, and any pickup instructions. Customers are responsible for collecting the order during the stated pickup window unless BLKBOXCUSTOM agrees to another arrangement.

Tracking

When tracking is available, it may be provided through your order status page or shipment email. A carrier’s estimated delivery date is controlled by the carrier and is not the same as our production estimate.

Address Accuracy

Review the shipping address before payment. Contact us immediately if an address is wrong. We cannot guarantee an address can be changed after fulfillment begins or a shipping label is created.

Damage or Delivery Problems

Report a damaged shipment or material fulfillment problem promptly and include the order number, packaging photographs, product photographs, and other information reasonably needed to evaluate the claim.

Digital Products

Digital products are delivered electronically and are not shipped physically unless the listing expressly states otherwise.